NPS utility
NPS calculator
Enter your response counts. Your score and breakdown update as you type.
Free calculator
NPS = % Promoters - % Detractors
NPS result-
Enter response counts to see your score.
Read the result in context
The score starts the conversation
Net Promoter Score, or NPS, is a simple customer loyalty measure based on how likely customers are to recommend your business. Responses are grouped into promoters, passives, and detractors.
Interpret the score
- A score above 0 means promoters outnumber detractors.
- A higher score usually means more customers are likely to recommend you.
- The score is most useful when you also read the comments behind it.
Use what customers shared
- Read the comments behind the score so the number keeps its customer context.
- Learn from neutral feedback to understand what would make customers more enthusiastic.
- Follow up personally when a customer shares a concern.
Automate the loop
Want to collect NPS feedback automatically?
Collect NPS responses, understand the comments behind the score, and follow the trend over time.