NPS utility
NPS Calculator
Enter your promoter, passive, and detractor counts to calculate your Net Promoter Score.
Free calculator
Calculate your NPS
NPS = % Promoters - % Detractors
NPS result-
Total responses must be greater than 0.
Basics
What is NPS?
Net Promoter Score, or NPS, is a simple customer loyalty measure based on how likely customers are to recommend your business. Responses are grouped into promoters, passives, and detractors.
Reading the score
How to interpret your NPS
- A score above 0 means promoters outnumber detractors.
- A higher score usually means more customers are likely to recommend you.
- The score is most useful when you also read the comments behind it.
Next action
What to do after calculating NPS
- Follow up with unhappy customers while the experience is still fresh.
- Learn from neutral feedback to understand what would make customers more enthusiastic.
- Ask happy customers for reviews when appropriate and when they have had a genuinely good experience.
Automate the loop
Want to collect NPS feedback automatically?
Start your first feedback campaign, collect responses, and route happy and unhappy customers to the right next step.