Features

Hear customers sooner. Recover unhappy experiences. Grow reviews.

whatsrating helps local businesses ask privately first, understand what customers are saying, and route the right next step without a heavy reputation-management rollout.

Start freeView sample dashboard

Private feedback first

Hear the customer before the public does.

Give customers a simple private place to share what happened after a visit, service call, purchase, or appointment before the experience turns into a public review.

  • Catch concerns while there is still time to recover
  • Learn what happy customers appreciated before asking for a review
  • Keep the first customer touchpoint simple and familiar
Feedback requestHow was your visit?
2 minto send
Customer opens private linkShort rating + commentResponse saved securely

Review routing

Route happy customers toward public proof.

When feedback is positive, whatsrating helps you identify customers who are good candidates for a review request.

  • Separate private feedback from public review asks
  • Identify review opportunities without manual spreadsheet work
  • Keep review growth tied to real customer sentiment
Review routing18 review opportunities
18ready to ask
Happy response detectedReview ask readyPrivate feedback stays in workspace

Recovery queue

See who needs attention before frustration spreads.

Unhappy feedback becomes follow-up work, so owners and teams can review the comment, assign next steps, and close the loop.

  • Prioritize customers who may need recovery
  • Track open, reviewed, and resolved follow-ups
  • Make private follow-up visible instead of buried in inboxes
Recovery queue3 customers need attention
3open follow-ups
Billing concernLong wait timeOwner follow-up due today

Customer sentiment dashboard

See who is happy, neutral, or needs attention.

The dashboard uses owner-friendly language so you can quickly see happy customers, neutral feedback, and customers who need attention.

  • See feedback received and review opportunities together
  • Spot customers who need attention without analytics jargon
  • Keep deeper details available without cluttering the first read
Customer dashboardCustomer happiness pulse
46feedback received
31 happy12 neutral3 need attention

Email campaigns

Send customer feedback requests by email.

Create a feedback campaign, add customers, send a test when needed, and launch email requests from one focused workflow.

  • Paste customer emails or upload a CSV file
  • Send a test before launch
  • Track delivery, responses, and follow-up from the campaign
Email campaignService follow-up
836survey links sent
Add customersSend testLaunch feedback request

Multi-location support

Support growing businesses without enterprise complexity.

For teams with more than one location, whatsrating keeps customer feedback, follow-ups, and review opportunities organized in a simple workspace.

  • Compare feedback across active campaigns
  • Support growing teams with simple access controls
  • Keep customer attention and revenue risk visible
LocationsAustin, Round Rock, Cedar Park
3locations tracked
Location-level feedbackTeam accessCustomer health view
Ready when you are

Ready to hear what customers are really saying?

Start with one private feedback loop, then route happy customers toward reviews and unhappy customers toward recovery.

Start free