From a private ask to a thoughtful follow-up

Ask one customer or a group, read what they share, and keep Service rating and NPS clear from the first response to the next conversation.

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TodayFeedback
Live
Private feedback46received this month
Positive18responses
NPS+38customer loyalty
Service rating · 5/5“Loved the quick follow-up.”
Customer noteWait time was longer than expected.
Ask
Listen
Follow up
Improve
One customer-feedback workflow

Four jobs, kept in context

Each step stays focused, so a score never loses the customer comment or follow-up that gives it meaning.

Ask a customer

Ask one customer while the experience is fresh

Send a private Service rating request after an interaction, purchase, or completed engagement. Customers can respond without creating an account.

  • Start with one clear, private question
  • Collect a rating and optional comment
Feedback requestHow was your experience?
Customer note

“Fast service, clear updates, and the team checked in after.”

Ask a group

Reach multiple customers with one group request

Invite a customer group by email when you want a broader read. Choose Service rating or NPS based on the question you need answered.

  • Add customers directly or upload a CSV
  • Track delivery and response progress
Group requestQuarterly customer pulse
1Add customers2Send a test3Invite the group
response progress68%

Service rating and NPS

Keep each customer metric honest and separate

Use a 1–5 Service rating for a recent experience and NPS for customer loyalty. Each retains its native scale and calculation.

  • See the right context beside every score
  • Never blend Service rating into NPS
Separate reportingService rating 4.6/5 · NPS +38
Service ratingNPS
Separate native metricsNever blended into one score.

Personal follow-up

Respond with context when it matters

Read the customer’s original words, decide who should respond, and keep the follow-up connected to the feedback that prompted it.

  • See the rating and comment together
  • Keep follow-up personal and accountable
Customer contextA thoughtful reply, grounded in feedback
1clear next step
Original comment stays visibleA teammate owns the replyFollow-up remains connected
Ready when you are

Ask one customer today

Create a workspace, send a private request, and build from the response.

Private feedbackService ratingNPSPersonal follow-up
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