Private Feedback First
Collect customer feedback directly and understand sentiment before issues become public.
About whatsrating
Built to help local businesses hear customers before review sites do.
Many businesses only discover customer frustration after a public review appears online.
whatsrating helps businesses collect private feedback first, understand customer sentiment, and identify opportunities to improve the customer experience before issues become public.
Why whatsrating exists
Customer feedback should not start with a public complaint.
For many local businesses, the first sign of a problem is a negative review. By then, the opportunity to understand and address the issue may already be lost.
whatsrating was built around a simple idea:
Ask customers privately first.Understand what is working.Identify what needs attention.Create opportunities for happy customers to share publicly.
What makes whatsrating different
Focused on the feedback moments that matter.
Review Routing
Guide satisfied customers toward review opportunities while keeping feedback workflows simple.
Recovery Workflow
Identify customers who need follow-up and help teams respond before frustration grows.
Built for local businesses
Designed for businesses that want simplicity.
Many reputation-management platforms are built for large organizations with dedicated marketing teams. whatsrating focuses on the needs of local businesses, service providers, clinics, salons, restaurants, and multi-location operators who want a straightforward way to collect feedback and grow reviews.
- Easy to launch
- Clear customer sentiment visibility
- Review growth opportunities
- Lightweight team workflows
- Simple pricing
Product principles
A few principles guide the product.
- Keep the first customer touchpoint private and simple.
- Show the next action clearly instead of overwhelming teams with data.
- Use feedback to improve customer experiences over time.
About the founder
Built by a software engineer who wanted a simpler way to understand customer sentiment.
whatsrating was created by an experienced software engineer with a focus on building practical software that solves real-world business problems.
The goal was simple: help businesses understand customer sentiment earlier, respond faster, and create more opportunities for positive customer experiences.
Customer feedback stays private to your workspace until you choose the right next step.
Ready to hear from your customers?Ready to hear what customers are really saying?
Understand customer sentiment and create opportunities for more positive reviews.