About whatsrating
Feedback software for teams that still know their customers
whatsrating is built for small teams that want honest customer feedback without an enterprise process standing between the response and the relationship.
Why whatsrating exists
Useful feedback should lead to a human next step
Many tools make customer listening feel like reporting. whatsrating keeps the ask, response, measure, and follow-up close enough to act on.
- 01Keep the ask simple
Customers should be able to respond privately without creating an account or learning a survey tool.
- 02Keep the measure honest
Service rating and NPS answer different questions, so whatsrating never blends them into one score.
- 03Keep the person in view
The original comment stays connected to the score and the follow-up it prompts.
Independent product
Independent by design
whatsrating is independently built by a software engineer focused on clear, trustworthy tools for small businesses.
That keeps the product accountable to one practical question: does this help a team understand a customer and respond well?
Start with one customer
Send a private request and see what a focused feedback loop feels like.